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EBook NameCustomer Service
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EBook Category Category: Marketing

EBook Description: Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service.


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Introduction to Management

Traditionally, the term 'management' refers to the activities (and often the group of people) involved in the four general functions: planning, organizing, leading and coordinating of resources.

Quality Management

Continuous improvement, in regard to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvements to processes, including by removing unnecessary activities and variations.

Project Management

Project management is a carefully planned and organized effort to accomplish a specific (and usually) one-time effort, for example, construct a building or implement a new computer system.

Operations Management

Operations management focuses on carefully managing the processes to produce and distribute products and services. Usually, small businesses don't talk about 'operations management', but they carry out the activities that management schools typically associate with the phrase 'operations management.' Major, overall activities often include product creation, development, production and distribution.

Organizational Communications

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Management Function of Organizing

Organizing can be viewed as the activities to collect and configure resources in order to implement plans in a highly effective and efficient fashion. Organizing is a broad set of activities, and often considered one of the major functions of management. Therefore, there are a wide variety of topics in organizing. The following are some of the major types of organizing required in a business organization.

Personal Productivity

The focus of the Free Management Library is on resources for professional, management and organization development. At the core of these types of development is personal development. The library includes the basic resources from which to get started in cultivating personal development.

Group Performance Management

Simply put, performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees, etc. Information in this topic will give you some sense of the overall activities involved in group performance management.

Human Resources Management

The Human Resources Management (HRM) function includes a variety of activities, and key among them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel and management practices conform to various regulations.

Basic Guide to Financial Management

New business leaders and managers have to develop at least basic skills in financial management. Expecting others in the organization to manage finances is clearly asking for trouble.

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